Client Communications
Keep up-to-date with the latest Client Communications from WestPac Labs.
Company-wide announcements can be accessed here.
Courtesy Physician Prior Authorization Service Business Associate Agreement
Wednesday 13 September 2023
Let us help you save time!
IMPORTANT Test and Policy Updates
Friday 03 March 2023
Learn more about our 5th Generation Troponin T test and HIV Duo offerings and our STAT policy change.
IMPORTANT Internet browser update for Atlas users
Thursday 09 February 2023
PC update with SPS is required for Atlas users before February 14th! Read more...
TSH Normal Ranges, New Thyroid Panel
Tuesday 03 January 2023
View our revised TSH normal ranges effective as of January 1, 2023 and learn more about our new Thyroid panel with TSH to assist with the evaluation of thyroid diseases.
New Monkeypox PCR, H Pylori Antibody Assays, and SARS-COV-2 IgG Discontinued
Thursday 04 August 2022
WestPac Labs is pleased to offer Monkeypox PCR testing at our Sonic Reference Laboratory
H. Pylori Antibody tests (F557, F565, and F570) are discontinued effective 8/3/2022
SARS-COV-2 IgG (W138) is discontinued effective 8/3/2022
Monkeypox (MPX)
Tuesday 05 July 2022
Under the guidance of the US Center for Disease Control and Prevention (CDC), WestPac Labs is closely monitoring the outbreak caused by monkeypox virus (MPXV). To date, over 900 human infections have been confirmed in the US, involving over 28 states...
Utilization Updates June 2022
Thursday 30 June 2022
Please find a few recommendations about ordering the most appropriate tests to improve the accuracy and the turnaround time of our laboratory services. Ordering the right test for the right reason is good stewardship and will result in the best service to our patients...
Implementation of New Lab Information System (LIS)
Thursday 03 March 2022
WestPac Labs is excited to announce that effective Thursday, March 3rd, 2022, we will upgrade our Laboratory Information System to Apollo, a proprietary system of Sonic Healthcare...
Implementation of Atlas Lab Works
Thursday 03 March 2022
WestPac Labs is excited to announce that effective Thursday, March 3rd, 2022, we will be upgrading to Atlas Lab Works – an advanced application with extensive features to search, view patient results, and online lab test ordering....
Result Sharing Request and Fax Verification
Tuesday 01 March 2022
WestPac Labs respect client and patient privacy and places emphasis on compliance with HIPAA and other federal regulations...